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LOYALTY PROGRAM REWARD SCHEME
TERMS AND CONDITIONS
Effective September 2015
1.1 These Terms and Conditions:
- apply to and govern the contractual relationship between the Program Partner and each Member with respect to the Reward Scheme made available by the Program Partner as a participant in the Qantas Business Rewards Program ;
- are effective as at the date specified above and may be amended from time to time; and
- operate in conjunction with the Qantas Business Rewards Program Terms and Conditions (available here) and in the event of any inconsistency or conflict the Qantas Business Rewards Program Terms and Conditions prevail.
1.2 The current Reward Scheme Terms and Conditions are available at www.corpclean.com.au/rewards/qantas-business-rewards-terms-.php. It is the Member’s responsibility to read and understand them. Any queries regarding these Terms and Conditions should be directed to the Program Partner.
2.1 Unless the context otherwise requires:
- terms used in the Qantas Business Rewards Program Terms and Conditions and the QFF Program Terms have the same meaning in these Terms and Conditions; and
- the following terms have these meanings in these Terms and Conditions.
Eligible Products means all facility management services and maintenance services including cleaning services, sale of supplies and consumables such as toilet paper, cleaning products and sanitary bins, maintenance such as plumbing and electrical services and building maintenance.
Program Partner means Servaco Limited trading as Corporate Cleaning Services;
Reward Scheme means, for the purposes of these Terms and Conditions, the Corporate Cleaning Services Qantas Business Rewards scheme which is operated by the Program Partner.
Terms and Conditions means these Reward Scheme Terms and Conditions which are administered by the Program Partner.
2.2 In these Terms and Conditions, unless the contrary intention appears:
- the singular includes the plural and vice versa; and
- a reference to ‘include’ or ‘including’ means ‘including but not limited to.
3. Application of Reward Scheme Terms and Conditions
By claiming any Qantas Business Rewards Points under the Reward Scheme, a Member agrees to be bound by these Terms and Conditions in addition to the Qantas Business Rewards Program Terms and Conditions.
4. Changes to Reward Scheme
4.1 Subject to clause 4.2 and the Reward Scheme Terms and Conditions, the Program Partner may implement any changes (whether material or otherwise) to these Terms and Conditions and the Qantas Business Rewards Points offered in relation to Eligible Products, including changes to:
- the ways in which Qantas Business Rewards Points are earned under the Reward Scheme;
- Eligible Products; and
- restrictions, conditions and eligibility to earn Qantas Business Rewards Points under the Reward Scheme.
4.2 The Program Partner will inform Members of material changes to these Terms and Conditions and where such changes will reduce the number of Qantas Business Rewards Points offered to Members under the Reward Scheme, when possible, give Members at least 30 days’ notice.
4.3 Without limiting clause 4.1 in any way, Members will be taken to have received the notice referred to in clause 4.2 if the Program Partner or Qantas Loyalty notifies Members of the change by sending an email to the email address in the Membership Account.
5. Termination or suspension of the Reward Scheme
5.1 The Program Partner gives no undertaking as to the continuing availability of the Reward Scheme. The Program Partner may terminate or suspend the Reward Scheme at any time. and will give at least 60 days’ notice to Members of such termination or suspension, except if the Qantas Business Rewards Program ceases to operate, in which case the Reward Scheme will cease immediately.
5.2 If the Program Partner terminates or suspends the Reward Scheme, subject to the Qantas Business Rewards Program Terms and Conditions Members will be able to convert Qantas Business Rewards Points to Qantas Points during the notice period, except where:
- Qantas is ceasing to operate an airline business and/or has gone into liquidation, receivership or other form of administration; and/or
- the Program Partner ceases to operate its business and/or has one into liquidation, receivership or other form of administration, in which case Qantas Business Rewards Points May be cancelled without notice
6. Earning Qantas Benefits
6.1 Subject to the exclusions, limitations and other conditions specified in this clause 6, the Program Partner will award Qantas Benefits to Members at the applicable rate specified in the Program Partner Earn Table, or in any special offer, for Eligible Products paid for by the Member for the Member’s business related purposes.
6.2 No Qantas Benefits will be awarded if the Eligible Product is cancelled, refunded or returned.
6.3 Members are not entitled to claim Qantas Benefits under the Reward Scheme for:
- Payment of GST
- Payments that the Program Partners specifically excludes at the time of providing a quote to a Member.
6.4 To earn Qantas Benefits in relation to an Eligible Product, the Member must quote its ABN and at the time of purchasing an Eligible Product and must comply with any other requirements or procedures advised by the Program Partner prior to the purchase.
6.5 It is the responsibility of the Member to check whether a product or other activity is eligible to earn Qantas Benefits, and if so how many Qantas Business Rewards Points or which other Qantas Benefits will be earned, before making a purchase or undertaking the relevant activity.
6.6 Members must provide the Program Partner on request with documented verification of the purchase of an Eligible Product. The Program Partner reserves the right to deny or revoke the crediting of Qantas Business Rewards Points at any time if the Program Partner determines that Qantas Business Rewards Points were improperly obtained or erroneously credited.to a Member’s Membership Account.
6.7 Unless otherwise determined by the Program Partner, Members are not eligible to earn Qantas Business Rewards Points in the
Reward Scheme if they:
- have their principal place of business outside Australia; or
if the Member has outstanding or overdue accounts with the Program Partner which are outstanding in excess of the normal trading terms and conditions for payment
6.8 The Program Partner may offer additional opportunities to earn Qantas Business Rewards Points under a special promotion from time to time, in which case the terms and conditions referred to in the promotion will apply.
7. Crediting Qantas Business Rewards Points
7.1 The Program Partner will endeavour to instruct Qantas Loyalty to credit the applicable number of Qantas Business Rewards Points to the Membership Account within 45 days after the purchase of an Eligible Product. It is the responsibility of the Member to check that the correct number of Qantas Business Rewards Points has accumulated in the Membership Account.
7.2 Claims for the crediting of Qantas Business Rewards Points retrospectively must be made by the Member to the Program Partner within 90 days after the purchase of an Eligible Product. Unless otherwise specified by Qantas Loyalty, claims for the crediting of Qantas Business Rewards Points cannot be made if the Membership is not current or if the Membership Account was not active at the time the Eligible Product was purchased.
8. Suspension or termination of a Member or Qantas Business Rewards Points
8.1 The Program Partner reserves the right to terminate a Member’s participation in the Reward Scheme or withhold or cancel Qantas Business Rewards Points claimed under the Reward Scheme if a Member or any of the Member’s representatives has attempted to claim Qantas Business Rewards Points under the Reward Scheme to which they were not entitled.
8.2 The Program Partner and Qantas Loyalty will not be liable for any loss or damage whatsoever suffered by any person as a result of such withholding or cancellation and the Member is responsible for ensuring that its nominated Qantas Points Recipients are notified of this.
9. Personal Information
The Program Partner may collect personal information directly from Members. Members consent to the Program Partner’s use of personal information for sending the Program Partner and third parties marketing and promotional material. This could include the use of Members’ telephone number, facsimile, email, postal and residential address. Members may at any time request the Program Partner not to send marketing and promotional material to them.
10. Taxation Implications
10.1 The Program Partner recommends that Members and their nominated Qantas Points Recipients consult their accountant or tax adviser to ensure that they understand possible tax (including fringe benefits tax) implications, if any, related to their earning and use of Qantas Business Rewards Points under the Reward Scheme.
Servaco Limited trading as Corporate Cleaning Services ABN 41 129 307 982
Qantas Business Rewards Program Partner Earn Table
This table may vary from time to time in accordance with the Reward Scheme Terms and Conditions www.corpclean.com.au/rewards/qantas-business-rewards-terms-.php. It is the responsibility of the Member to check whether a proposed purchase is eligible to earn Qantas Business Rewards Points, and if so how many Qantas Business Rewards Points will be earned, before making a purchase.
All facility management services and maintenance services including cleaning services, sale of supplies and consumables such as toilet paper, cleaning products and sanitary bins, maintenance such as plumbing and electrical services and building maintenance.
Qantas Benefit Earn Rate
Members will earn 1 Qantas Point for each dollar paid (excluding GST_ on Eligible Products
Members will earn 5,000 Qantas Points on signing a new agreement and on renewal